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Retail IT Software Analyst

Hays Construction and Property
England, Devon, Plymouth
£24000.00 - £27500.00 per annum + Company Car
Closing date
1 Feb 2023

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Infrastructure jobs
Infrastructure Engineer
Contract Type
Full Time
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Job Details

Retail IT Software Analyst, IT Analyst, 2nd Line Support

Applicants for this position must have a full UK drivers license

Your new company
You will work for a well-known brand that is recognised across Europe.

Your new role
In your new role you will,

  • Work closely with software partners to test, document, trial and release new software versions for our PROSPER EPOS solution.
  • Identify, document, and report any software bugs, liaising with software vendors to provide timely resolutions.
  • Provide second line technical support for Retail Stores, ensuring accurate record and progression of calls, providing on-site support if required to resolve system problems or to perform upgrades.
  • Liaise with hardware and software providers including placing orders, setup, and configuration of new systems in preparation for installation in to stores.
  • Install, upgrade, maintain and support software portfolio within retail stores including EPOS as well as Microsoft 365 and other cloud services.
  • Assist in the delivery of projects as required, ensuring budget, time and project goal requirements are met.
  • Escalate serious software and hardware issues to appropriate suppliers, following through until completion.
  • Assist with initiation and development of innovative ideas to help improve and drive efficiency within the department.
  • Create and update various procedure documentation in line with change management processes.

What you'll need to succeed
Ideally, you will come from a similar support background and have experience up to 2nd line.
You will have good working knowledge of cloud services, including Microsoft but not limited to.
You will be familiar with hardware/software fixes and installation
You will be familiar with software development and testing practices
You will have a full UK drivers license

What you'll get in return
You will receive an excellent starting salary up to £27,500 DOE
Company Car
Pension Scheme
Employee Benefits
Hybrid Working

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


Hays Civil Engineering is the UK’s leading recruitment company, with 50 years’ experience specialising in engineering roles. Across the UK, using our national network of 75 offices and teams of expert consultants, we match the right jobs to the right people every day. Highly trained civil engineers are in demand for both temporary contracts and on a permanent basis. We have the breadth and depth of knowledge and scale of operation to help you hire the people that can make a real difference to your bottom line.

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